OT · CouncilReferral
An OT assessment or council instruction arrives by phone, email or framework portal. We acknowledge it within two working days.
Us · OTSurvey
We visit the home, measure up and talk to the person who lives there. Joint visits with the OT whenever that helps.
Us · Grants officerQuote & approval
An itemised quotation against the schedule of works, ready for grant approval. No surprises later.
Us · ClientOn site
A named site lead, a start date agreed with the household, dust control and a working toilet every night.
EveryoneHandover
Walk-through with the client and OT, certificates and warranties issued, final account to the council.
Wk 0–2 · Survey
Wk 2–7 · Approval
Wk 7–10 · Works
Wk 11
Timeline shown is a sample average; grant approval times vary by council.